Core Aspects

  • Domain-specific knowledgebase integration and customizable intent categories.
  • NLU with context awareness for accurate query interpretation.
  • Multi-lingual support and multi-intent detection.
  • Extensible and scalable data management ecosystem for seamless growth.
  • Feedback analytics to drive continuous improvement.
  • Data privacy, security, and compliance.

Key Advantages

  • Faster query resolution with enhanced efficiency and automation.
  • Increased business engagements and global customer outreach with live translations.
  • Support complex queries while reinforcing customer trust and mitigating risk.
  • Streamlined and scalable support operations for growth.
  • Boosted CSAT, customer retention, and cost savings.
  • Elevated agent productivity.

Our engagement journey for proven success

Discover

  • Personas & journeys
  • Products & platforms
  • Friction & dropouts
  • Data, tools & technology
  • Processes & workflows
  • Channels & experiences

Assimilate

  • Customer journeys & use cases
  • Al perspectives & viewpoints
  • Data perspectives & viewpoints
  • Data + Al acceleration levers
  • Experience, channels, & data fragments
  • SWOT

Define

  • Security, privacy & regulatory compliance
  • Responsible Al – standards & best practices
  • Skills, training & support
  • Journeys & target governance
  • Roadmap & prioritization
  • Tools, PBCs, products & platforms
  • Budget & investment
  • Target state operating model

Realize

  • Planning & licensing
  • Activation & feedback
  • Cutover, training, support & rollout
  • Teams, operations & project setup
  • Model prototypes & PoCs
  • Design, implement & train models
  • Deploy model, test, tune & fix

Train & Optimize

  • Audits
  • Uplift Experiences
  • Enrich Data
  • Elevate CX & Relevance
  • Retrieval-Augmented Generation
  • Data Cleansing & Refinement
  • Model Tuning & Optimization