Core Aspects
- Domain-specific knowledgebase integration and customizable intent categories.
- NLU with context awareness for accurate query interpretation.
- Multi-lingual support and multi-intent detection.
- Extensible and scalable data management ecosystem for seamless growth.
- Feedback analytics to drive continuous improvement.
- Data privacy, security, and compliance.
Key Advantages
- Faster query resolution with enhanced efficiency and automation.
- Increased business engagements and global customer outreach with live translations.
- Support complex queries while reinforcing customer trust and mitigating risk.
- Streamlined and scalable support operations for growth.
- Boosted CSAT, customer retention, and cost savings.
- Elevated agent productivity.
Our engagement journey for proven success
- Personas & journeys
- Products & platforms
- Friction & dropouts
- Data, tools & technology
- Processes & workflows
- Channels & experiences
- Customer journeys & use cases
- Al perspectives & viewpoints
- Data perspectives & viewpoints
- Data + Al acceleration levers
- Experience, channels, & data fragments
- SWOT
- Security, privacy & regulatory compliance
- Responsible Al – standards & best practices
- Skills, training & support
- Journeys & target governance
- Roadmap & prioritization
- Tools, PBCs, products & platforms
- Budget & investment
- Target state operating model
- Planning & licensing
- Activation & feedback
- Cutover, training, support & rollout
- Teams, operations & project setup
- Model prototypes & PoCs
- Design, implement & train models
- Deploy model, test, tune & fix
- Audits
- Uplift Experiences
- Enrich Data
- Elevate CX & Relevance
- Retrieval-Augmented Generation
- Data Cleansing & Refinement
- Model Tuning & Optimization