Movate Edison self assist
Reduce customer effort with an all-in-one smart self-service solution Movate Edison Self Assist
Advanced self-service solution for hassle-free support
Are your customers struggling to find the right information to resolve their queries in the web of information on your digital assets? Make self-service easy and reduce customer effort with Movate Edison Self Assist, a comprehensive AI-based modern self-service solution. It assimilates relevant information from multiple data sources such as your websites, knowledge portals, user communities, and self-service sites and simplifies the information retrieval process with intuitive and interactive interfaces.
Industry-leading features of Self-Assist
- Cognitive universal search
- Multi-source context-aware dynamic FAQs
- CRM & support tools integration
- Voice-enabled intuitive interface
- Self diagnostics & automated workflows
- Real-time alerts and proactive notifications
The business challenges that hold you back
- Most customers prefer finding information for simple issues on their own
- Long turnaround to find information that is buried in massive knowledge bases
- Lack of a single smart search experience interface
Simplify self-service experience
- Cognitive universal search to identify the intent and provide accurate results
- Central search console to access information from all business process applications
- Single solution integrated with multiple applications and data sources
Outcomes assured
- Up to 32% Faster Access to Knowledge and Self-service
- 55-80% Chat and Call Deflection
- Up to 25% Operational Cost Reduction
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