Core Aspects
Domain-specific knowledgebase integration and customizable intent categories.
NLU with context awareness for accurate query interpretation.
Multi-lingual support and multi-intent detection.
Extensible and scalable data management ecosystem for seamless growth.
Feedback analytics to drive continuous improvement.
Data privacy, security, and compliance.
Key Advantages
Faster query resolution with enhanced efficiency and automation.
Increased business engagements and global customer outreach with live translations.
Support complex queries while reinforcing customer trust and mitigating risk.
Streamlined and scalable support operations for growth.
Boosted CSAT, customer retention, and cost savings.
Elevated agent productivity.
Our engagement journey for proven success
Personas & journeys
Products & platforms
Friction & dropouts
Data, tools & technology
Processes & workflows
Channels & experiences
Customer journeys & use cases
Al perspectives & viewpoints
Data perspectives & viewpoints
Data + Al acceleration levers
Experience, channels, & data fragments
SWOT
Security, privacy & regulatory compliance
Responsible Al – standards & best practices
Skills, training & support
Journeys & target governance
Roadmap & prioritization
Tools, PBCs, products & platforms
Budget & investment
Target state operating model
Planning & licensing
Activation & feedback
Cutover, training, support & rollout
Teams, operations & project setup
Model prototypes & PoCs
Design, implement & train models
Deploy model, test, tune & fix
Audits
Uplift Experiences
Enrich Data
Elevate CX & Relevance
Retrieval-Augmented Generation
Data Cleansing & Refinement
Model Tuning & Optimization
A human-centered technology & experiences company
